FAQs

Frequently Asked Questions

It is only natural for people to have questions. We are in the business of not only providing document images and research information, but answering questions as well. Here you will find the answers to common questions that you may have about our website and services. If you have a question that isn’t addressed here, please feel free to email us and we will happily respond.

What are “Search Indexes?”
What exactly can Cambria Media & Research do for me?
What is DocRetrieval?
What publications do you offer?
What if my question hasn’t been answered here?
How do you create indexes?
What are your research rates?
What documents are available?
In what format are your publications available?
How do I report a problem with your website?
Is there a cost to searchDigitalCambria’s indexes?
How can I inquire about a specialty research project?
How do I order document copies?
When will I receive the publication I’ve ordered?
Can I order images that aren’t in your holdings?
How much do images cost?
How do I pay for my order?
How long will it take to recieve my order?
What is “tagging?”
How do I view the images?
How do I report problems with my order?
Can I get a refund if i’m not satisfied?

Indexes

 

What are “Search Indexes?”

Search Indexes is the term DigitalCambria has given to record indexes for which we have created a searchable database. Each index can be searched a variety of ways. For example, obituary indexes can be searched by given name, surname, year published, etc. You can view the indexes currently available by subject or by region. Return to top of page

 

How do you create indexes?

We create indexes the old fashioned way! A lot of hard work goes into creating an index. We manually search documents and microfilm available and record where the document is located within a set of records. We also include additional information regarding a record such as the date it was filed or published, license numbers, and so on. We then compare our indexes to others that may be available online or in printed and other electronic formats. We make the comparison to insure that we are providing the most comprehensive and accurate resource available that is also the easiest to access and navigate. Return to top of page

 

Is there a cost to search DigitalCambria’s indexes?

Each of our indexes is completely free to search. We provide the indexes to help researchers locate information and documents and, though we hope you will order a digital image of a document we have available, we do not make ordering acondiiton of searching our indexes. Return to top of page

Services

 

What exactly can Cambria Media & Research do for me?

In addition to providing digital images or paper copies of public records of genealogical and/or historical importance we can also provide images from books and microfilm that we hold. For more information about our digital image service, please visit our DocRetrieval page. You can find more information about our look-up and page image services by checking out our Library Holdings page.
We can perform research for you on just about anything. If you are interested in a particular surname, we can research our holdings and report to you what we have immiadte access to. We can also check online resources and the holdings of various repositories and archives and provide you with a proposed research plan. You can also let Cambria Media and Research obtain documents for you to further your research. Since each project need and request is different, we do not have published rates.
If you have a special request or a simple question, please feel free to email us at info@researchandrecords.com or use our Contact form. We will make recommendations and include estimated pricing after reviewing your note. Return to top of page

 

What are your research rates?

Our research rates vary based upon the nature and volume of work requested. Please email us at info@researchandrecords.com or use our Contact form to submit questions and requests. We will review each request and reply with a proposal and estimated pricing to complete the job.
Our published rates for look-ups and images from books and microfilm can be found on the Library Holdings page and pricing for obtaining digital images of records is located on out DocRetrieval page. Return to top of page

 

How can I inquire about a specialty research project?

If you specialized and/or specific information for family history or a research project, Cambria Media & Research can help. Please email us at info@researchandrecords.com or via our Contact page. When emailing, be sure to include your specific objective, the purpose of the work, and the type of information you are seeking. Once we have reviewed your request, we will email with our recommendations and proposed pricing. Return to top of page

DocRetrieval

 

What is DocRetrieval?

DocRetrieval is our document service. We can provide digital or paper copies of the records within our holdings or that we retrieve on your behalf. Each digital image we provide is tagged with pertinent information to allow for easy access in your collection. Tagging allows you to search your computer for a subject and will allow your system to provide the images among the search results. Each of the records we make available is assigned a unique image or file ID#. When ordering, we request this ID# in order to provide you with the correct image. Return to top of page

 

What documents are available?

The documents available through the DocRetrieval service vary. Any item that is listed in our indexes can be provided quickly. If you would like us to locate and obtain documents on your behalf, the time frame for fulfillment depends upon the source whence the documents come. Return to top of page

 

How do I order document copies?

Ordering copies of records from Cambria Media is quiet simple. While you search our online record indexes, note that each item has an IMAGE ID# or FILE ID#. Keep track of the ID#’s in which you’re interested. On our Order page, simply enter your name and email address along with the ID# you would like a copy of. The online order form asks for a brief description of the item including the surname on the document as well as a year and location… providing this additional information will insure that the image we send to you matches your needs.After completing the order form simply click the Submit button.

By default, we provide digital copies. If you would prefer to have paper copies of the records sent to you, please be sure to check the “paper copy” box on the form. You can also request both digital and paper copies for an extra fee. When we receive an order for paper copies, we will ask for your mailing address and shipping preference in the confirmation email Please be sure to get back to us quickly so we can send your items out as soon as possible.

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Can I order images that aren’t in your holdings?

You can always request a record that we do not hold. We will locate the document and determine the cost to obtain the item as well as the time frame involved. Once we have assembled the information, we will send you an email detailing the price and time for obtaining, digitizing, and tagging the item. You are under no obligation to complete the order if you do not like the price or need it sooner than we can provide. Return to top of page

 

How much do images cost?

Our pricing structure is very straightforward. All digital images of documents such as marriage licenses, wills and naturalization records and military service and pension records (up to 50 pages) are $10.00 each. Obituary images are $8.00 each. Some documents that are over 50 pages may have a price surcharge assessed in 50 page increments.

Paper copies of records are available for $10 for documents up to 10 pages. Records that are 11 to 49 pages are $15 and longer documents have a base price of $15 and are billed an additional 15 cents per page for each page over 49.

If you would like a complete transcription of the item in pdf format, we will add $5.00 to the image cost for the first 3 pages and $1.00 for each additional page. Our fee schedule is listed on our DocRetrieval page. Return to top of page

 

How do I pay for my order?

Once we have reviewed your submitted order we will provide an email containing the total cost and estimated processing time .You will then receive an invoice via PayPal once your order is completed. Pay the invoice using your PayPal account or any method they accept (e.g. debit card, credit card…). When we have received payment we will send your documents. We use PayPal for your protection and ours. Return to top of page

 

How long will it take to receive my order?

We handle requests in the order they have been received. In most cases we attempt to fill orders within in 24 to 48hours. Before you pay, you will always be quoted a processing time for your order.
When your order is ready, you will receive an email from us. If the digital file size is small enough to email, it will be attached; however, if you have ordered a document consisting of many pages it may need to be downloaded from our site. In this case, you will be provided with a link and instructions on how to retrieve your images.
Paper copies are sent out via U.S. Mail with tracking. We cannot guarantee delivery time.  Return to top of page

 

What is “tagging?”

Tagging is a means of attaching descriptive items to an image that make it easier to search for on your computer (or on the web). We will add information to the image you request such as the type of record, date of event, parties involved, and location. Tagging simply helps you stay organized and makes it easier to retrieve specific documents you have stored on your system.
For example, a marriage license could be tagged “Marriage License, Cambria County, Pennsylvania, 19 September 1902, Ethel Smith, Harry Brown.” When searching your computer for an image later this image will most likely be found using any of the above as search terms. Return to top of page

 

How do I view the images?

We provide images in jpg format. You can use any popular viewer to read the images. We recommend IrfanView, a free image tool. To see all of the features provided by IrfanView and download the software, please visit their website at www.irfanview.com (link opens in a new window).
The images we send are high-resolution. They print quite well on their original page size (e.g a Cambria County Marriage License is legal size and looks best when printed on the same size paper.) Return to top of page

 

How do I report problems with my order?

If you have any issues at all with your order we would like to hear from you. To report issues please email us at info@researchandrecords.com . Be sure to include your order#. Return to top of page

 

Can I get a refund if I’m not satisfied?

There are extremely few instances in which we would issue a refund. If the image quality is extremely poor and cannot be read (we do, however, proof each image before we fulfill an order to insure quality) we will work to obtain a better image for you. If we cannot provide you with a better image within 7 days, we may issue a refund.
We will not refund a purchase if you have ordered documents that are not what you thought they would be. For example, if you order a naturalization record for Hugh Reese and find that it is not the specific Hugh Reese that you have been researching, we will not refund your purchase. It is a researcher’s responsibility to be diligent and reasonably certain that the record will be of use in his/her research. We are not heartless, however. If you have a question, please email us and we can provide you with some basic info about a record to help you make an informed choice.
In short, refunds are issued in our sole discretion. Return to top of page

Publications

 

What publications do you offer?

We currently offer research aids to help genealogy and family history researchers. Our publications usually focus on a particular geographic region or surname.
All of our work undergoes strict fact checking and proofreading to ensure the highest quality of data. Though a work may sound simple to compile, a great deal of time and effort are devoted to each one.
We also offer digital reprints of out-of-print works. In some cases, we correct punctuation and spelling. Any items that differ from the original are noted in the publication description.
We issue our works in digital formats. A digital copy makes it tremendously easily to search for general and specific information. Our digital copies are published in pdf format.
We will also provide copies of our works on cd/dvd for institutions including libraries and genealogical and historical societies. To inquire about ordering copies on disc, please email info@researchandrecords.com. Return to top of page

 

In what format are your publications available?

Currently, we offer our works in only a digital formats. Digital works are easy to store and transport, extremely easy to search and we can make them immediately available on a pay-per-download basis using PayPal. We can also offer digital copies at a lower price than traditional books. Return to top of page

 

When will I receive the publication I’ve ordered?

Because all of our books are digital, you receive them immediately after payment. Once you have made your payment via PayPal, you will be provided a download link that is available for 24 hours. Return to top of page

Other Questions

 

What if my questions hasn’t been answered here?

If you have a question that hasn’t been covered within our FAQ’s, please email us at info@researchandrecords.com or via our Contact page. Return to top of page

 

How do I report a problem with your website?

To report issues with the site such as a broken link, please email us at
info@researchandrecords.com
or via our Contact page. Return to top of page